Support Center

Submit a case, start a support session, or access product resources.

Parallels Login Update (9/4): If your practice has been transitioned to Multi-Factor Authentication (MFA), please review the Parallels MFA FAQ and confirm that your Parallels connection settings have been updated appropriately before your next login.

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Before You Submit a Case

Need Immediate Assistance?
For issues that are impacting patient care or preventing normal operations, please call our Support team for immediate assistance.

Low and Medium Priority Requests
For general questions, training, or other non-urgent requests, please submit a case using the form below and select the appropriate priority. You may also use the Live Chat button in the lower-right corner of the page to connect with a Support Analyst.

Submit a Case

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